We work hard to ensure that your shopping experience at Bristol Gift is the best it can be.

We appreciate your feedback and take your comments and
suggestions very seriously.

Our knowledgeable staff is available to answer your questions and address your concerns.

We can be reached by phone:
(Call us business days 8am-4:30pm EST (800) 225-8234, or leave a
message and we will return your call during business hours.)

We can be reached by email using our convenient Contact Form.

Our Frequently Asked Questions section addresses most common concerns.

We invite you to share your shopping experience by completing our Review Form.

Thank you for giving us the opportunity to serve you.

Bristol Gift
6 North Street
PO Box 425
Washingtonville, NY 10992
800-225-8234

Frequently Asked Questions:

Are your products guaranteed?
Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please let us know (by phone 800-225-8234 or by using our Contact Form). You may then send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed; our actual shipping costs will be deducted from your return refund. In addition, some of our items carry a restocking fee which will be deducted from your
return.

When will I receive my order?
Every product on our site has an estimated Lead Time – the number of business days it takes for an item to be processed and prepared for shipment. Many different factors determine the lead time for various products. Some warehouses stock items that can be shipped the same day or within 24 hours. Other items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time: “Usually ships in ________ ,” to give you an idea of how quickly your order will leave the warehouse. Once the order ships, the tracking information you receive by email usually includes an estimated delivery date.

How will my order ship?
We will ship your order using the fastest, safest, and most reliable method possible. We have established relationships with the best delivery companies nationwide to ensure an optimal delivery experience.

When your order ships, we will send you an email that includes the tracking number for your shipment. We encourage you to track your package online or by phone with the carrier. Most
companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of your shipment.

How do I return an item?
We are proud to offer one of the best return policies in the online business. If the item you received is not what you expected and you wish to return it, please let us know immediately (by phone 800- 225-8234 or by using our Contact Form). When you contact us, we will assist you in making your
return to ensure that the process is as efficient and timely as possible.

(Note: If your item was damaged or defective, see our Damage section below). You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products carry a restocking fee which will be
deducted from your refund.

What if my order arrives damaged or defective?
Our products are packaged to withstand the rigors of shipping. Please notify us IMMEDIATELY (by phone 800-225-8234 or by using our Contact Form) if you receive an order that is damaged or defective.

If a part or component is missing we will make every effort to ensure that you obtain the necessary replacement as quickly as possible.

If your package was visibly damaged in shipping, you may refuse to accept the delivery or indicate that the package was damaged when you sign for delivery. Please contact us (by phone 800-225- 8234 or by using our Contact Form).

If the package contains concealed damage, please notify us IMMEDIATELY (by phone 800-225-8234 or by using our Contact Form). We will handle each issue individually to ensure that your issue is resolved.

Thank you for giving us the opportunity to serve you.